The following statement sets out Our policy relating to the collection, storage and use of personal information in the course of its business.
You should review this page periodically so that you are updated on any changes to the policy.
We collect a variety of personal information in the course of our business.
The types of personal information that we may collect and hold includes, without limitation:
We will collect personal information only by lawful and fair means.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect this information when you:
It may also be necessary to collect your personal information from third parties, including:
Personal information may also be collected by cookies when you use our website and apps. See Cookies below for further information.
We collect and hold, use and disclose personal information for purposes including the following:
By registering with Us and providing personal information you consent to your personal information being used by us and other entities in the Our group of companies.
We share personal information with other entities in Our group of companies in a strictly controlled manner and do not sell personal information to other companies.
We may disclose your personal information to third parties as follows:
Should the information be transferred to a third party, we will use reasonable endeavours to ensure that the information disclosed is protected by the third party under contractual arrangements.
We will take reasonable steps to protect the personal information we collect and ensure that it is accurate, complete and up-to-date.
Your information is held on secure servers. We may also store personal information in telephone recordings and in hard copy or paper files.
Our employees, agents, contractors are required to maintain the confidentiality of all personal information.
You are responsible for ensuring that you keep your username, password and account information confidential. If you suspect that your details may no longer be confidential, you should notify Us immediately, whereupon new details may be given.
You are responsible for the security of and access to your own computer/device. You should ensure that you always log out of your account after each use of the website/app.
We take reasonable steps to ensure that the personal information we collect about you is accurate, up-to-date and complete. We also take reasonable steps to ensure that the personal information we use or disclose is accurate, up-to-date, complete and relevant.
If we are satisfied that your personal information should be corrected we will take reasonable steps to correct it – this may include contacting you to seek your most current information.
You may request access to and correction of the personal information we hold about you. We will require you to verify your identity and to specify what information you require.
You may also update or correct some of your personal information via the “My Account» section of the website/apps.
There may be instances where we may be required to send your personal information overseas or collect personal information from overseas, including:
We may disclose your personal information to entities located outside your country of residence, including the following:
Where we receive unsolicited personal information, we will determine whether or not it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or de-identify that personal information as soon as practicable.
Like most websites and apps, we may collect non-personal information from your use of our websites and apps in order to assist with the administration of our websites and apps, to track site usage and to enhance your user experience.
Once logged in your IP address is tracked against your user ID for the purposes of preventing fraud, identifying improper activity connected with the use of our products and services, and creating an audit trail. We collect and store non-personal information that we collect through cookies, log files or web beacons to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. This profile is used to tailor a user’s visit to the Our site and apps, and to direct pertinent marketing promotions to users.
If you have a complaint relating to how we handle personal information, please contact our support at firstname.lastname@example.org.